If you are unable to log in to Bright Accounts Production, the following steps may help resolve the issue.

Clear your browser cache and cookies

If the issue appears to be isolated to your account or device, clear your browser's cache and cookies, then try logging in again.

This can resolve common login issues caused by outdated or stored browser data.

Try a different browser

Bright Accounts Production is supported on browsers such as Google Chrome and Microsoft Edge.

If you are using a different browser, try logging in using one of the supported browsers. If you can log in successfully, the issue may be related to your original browser or its settings. You may need to check with your IT and ask them to see if any browser updates required

Check your Bright ID credentials

Your Bright Accounts Production login uses your Bright ID email address.

If you have recently changed your email address or your practice has migrated, make sure you are using the correct Bright ID.

If you have forgotten your password, select Forgot Password on the login screen to reset it.

Note the error details

If an error message is displayed, check whether it includes a Correlation ID, timestamp, or error code.

Make a note of these details and include them when contacting Support. This information can help us diagnose the issue more quickly.

Contact Support

If you are still unable to access Bright Accounts Production after completing the steps above, contact Bright AP Support.

When contacting Support, provide the following information:

• Your practice name
• The affected user's email address
• Any error codes or messages displayed
• The Correlation ID and timestamp, if available

Providing these details will help us investigate the issue as quickly as possible.