The Solve Chat widget in Bright Accounts Production can sometimes appear over the Save button, particularly when working in Journals or other areas where you need to save changes.

You can remove the chat widget from the screen completely by following these steps.

Hide the Solve Chat widget

1. Open the relevant Client/Dataset in Bright Accounts Production.
2. Select the Solve Chat icon in the top-right corner, beside Settings.
3. When the chat window opens, if you select the minimise line on the right-hand side of the chat window, the chat will minimise into a chat bubble.
4. If the bubble is still covering the Save option, select the Solve Chat box at the top of the screen again.

The Solve Chat widget should then be removed from the screen completely, allowing you to access the Save button.

Important

Minimising the chat only changes it to a floating bubble. If the bubble is still blocking a button such as Save, you need to reopen Solve Chat and select the Solve Chat option again to remove the widget completely.